FAQ

When browsing on the Nip + Fab website, by adding the product to your basket, you will be asked whether you want to continue shopping, or proceed to the checkout. You can add more than one product to your basket at any time. When you are ready to checkout, follow the checkout process.

When you check out, you will be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to PayPal to complete your order.

You can pay using any of the following:

Visa and MasterCard credit cards

Visa Debit

Visa Electron

Maestro and Mastercard debit cards

American Express

PayPal

All Nip + Fab products include UK Value Added Tax (VAT), where applicable. Total tax payable will be itemised at checkout.

All Nip + Fab international orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office. Nip + Fab will not refund orders that have not cleared customs or where customs and/or duties have not been paid.

If you are shipping to the USA or EU, we ship from warehouses located in these regions. Please choose your shipping country at the bottom of the website to make sure you are shopping on the correct website.

Nip + Fab allows payments to be made in British Pounds Sterling (GBP), Euros (EUR) if shopping on our EU website and US Dollars (USD) if shopping on our US website.

Payment is taken from all payment types immediately and will only go through once our security Cchecks have been successful. If your payment has been unsuccessful, the funds may be Pending in your account but will return to your payment type within 2-7 working days.

Unfortunately, once your order is complete, you can no longer add items, or change your order. However, you can easily return any unwanted items to us for a refund if the box is returned unopened.

If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we will try to have them packed together. If we can do this we can refund you the additional delivery charge. Please note that if you are a US customer we are unable to offer this service to combine two orders in one parcel.

You have the right to cancel your order within 24 hours of placing your order. Sometimes our warehouse is really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it. However, you can easily return the order to us as long as the box is unopened. 

Due to security reasons we are unable to place orders over the phone or email. 

We can't always work out why some people have problems with website and others don't, it has a lot to do with how up to date your operating system and browser is, or what browser you're using. Sometimes it helps just to close the browser and reload it.

You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues. Don't worry if you are unsure how to do this; Contact us and give us as much information as you can and our customer service team will try their best to help you.

If you're having trouble signing in, please check you're using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidentally left Caps Lock on. If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there. If you are still having difficulty, please Contact us with screenshots highlighting your error.

We're not able to specify why card payments fail as the payment process involves both our systems and your bank. In the first instance you should double check you've entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

If your billing address is incorrect it will cause your payment to fail - this is a security measure banks put in place to protect your security. If all else fails then please try an alternative card for payment - we accept all major credit and debit cards, as well as PayPal.

We're not able to specify why card payments are declined as the payment process involves both our systems and your bank. In the first instance you should double check you've entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

If your billing address is incorrect it will cause your payment to fail - this is a security measure banks put in place to protect your security. If all else fails then please try an alternative card for payment - we accept all major credit and debit cards, as well as PayPal.

Shopping online should always be as secure as shopping in store; your privacy is important to us. We will only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances clearly stated in our Privacy Policy, which can be found in our Terms and Conditions page.

To redeem your exclusive student discount online, enter your unique promotion code in the promotion box at the online checkout.

Each unique promotion code can only be used once and is not valid on kits, bundles or already discounted products. 

Only one discount code can be used per order.

The discount cannot be exchanged for cash and is non-transferable.

Nip+Fab reserves the right to cancel this offer at any time, amend these terms and conditions or refuse to allow any individual to participate in this offer.

Register here for your Student Discount code

Select the items you wish to purchase and enter your code in the voucher code box on the basket page. Click the 'apply' button and the relevant discount will be applied to your order.

Not at this time. You can only use one promotional code at a time. If you enter more than one promotion code, only the last code you enter will be applied to your order.

Your code may have expired. Please check the validity dates and times of the code you are trying to enter.

Please check that you have entered the correct code for the country to which you are having your order delivered. You may not have spent the minimum required to activate the promotion.

Please check the promotion terms and conditions to see if your order qualifies. Sometimes there may be a different minimum spend for different countries. Always check that your discount has been applied to your order before you complete your order as we cannot apply the discount to your order after the order is complete. Most of our promotions do not apply to kits or sale items, unless noted otherwise. If you are still having difficulty applying your code, please contact customer services before checking out.

The discount will be applied when you enter the promotion code in the shopping basket.

Always check that your discount has been applied to your order before you complete your order as we cannot apply the discount to your order once it is complete.

This will differ depending on the specific promotion code. While some promotion codes may be single-use only, others may be used as often as you like. The restrictions will be clearly displayed in the terms & conditions of each promotion code.

At this time, you can only use one promotion code per order. Our site will update your order with only the last promotion code you entered. If you enter more than one promotion code, only the last code you enter will be applied to your order. In some cases, certain product ranges may be excluded from a particular promotion. The restrictions will be clearly displayed in the terms & conditions of each promotion code.

You must enter the promotion code without any spaces between any of the letters or numbers. All promotion codes are case sensitive, so please ensure you type the code correctly.

Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click 'confirm order'.

Any promotional codes or exclusive discounts will be sent to our newsletter list, so the best way to stay up to date with special offers is to subscribe.

We deliver to many countries worldwide with some exceptions including Brazil and Russia, due to current shipping legislations. Visit the delivery page for more information.

Please double check that you are on the correct store view for your country of residence. This can be amended by selecting your shipping country in the footer of the website.

We will send tracking information to you once your order has been despatched from our warehouse. If you have questions about tracking please reach out to us enquiries@nipandfab.com

We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control i.e. adverse weather conditions, strikes and customs. If you are not at home when delivery is attempted a card will be left with the carrier's contact details for you to rearrange delivery.

If you fail to contact the carrier, they will attempt to deliver again, on the third attempt your parcel will be returned to us. All Nip + Fab international (non-USA and non-EU) orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country.

These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

During the order process, when selecting your method of delivery, the timings will be outlined to you at the checkout. If you have not received your order in the time allocated against method of delivery, please contact the customer services team, who are available Monday - Friday 9.30am - 5:30pm GMT on +44 (0)207 352 5380, or email enquiries@nipandfab.com

We always try to ensure that your goods are delivered in the best condition, however, if you have received a damaged product, please contact us immediately so that we can look into this for you.

Please contact our Customer Services Team, who are available Monday - Friday 9.30am - 5:50pm GMT on +44 (0)207 352 5380, or email enquiries@nipandfab.com

Damaged items will need to be returned to us, before we can issue a refund or a replacement. Please refer to our Return & Refund policy for more information.

You should be able to cancel your order within 24 hours of placing your order, but sometimes our warehouse is really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it. However, you can return the parcel to us as long as it is has not been opened.

Unfortunately, once your order is complete, you can no longer add items, or change your order.
If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we'll be happy to refund you the additional delivery charge. 

Nip + Fab will process any refund upon receiving any returned goods and assessing the fault. Once your refund has been processed, it will take 5-21 working days to appear in your account.

Each of our products are formulated in line with the strict EU Cosmetic Regulation 1223/2009 and have undergone rigorous testing including a safety assessment as required by law, carried out by a qualified safety assessor. The assessment covers the safety of the finished product, as well as the individual ingredients, how and where the product is to be used, by whom and how often. This includes use by expectant mothers during pregnancy.

Dermatologists usually recommend avoiding Vitamin A during pregnancy (particularly the prescription-only versions of it), however the amount in our products is quite low and a version that is considered pregnancy safe. Nevertheless, we would suggest customers consult their GP or midwife before using any products containing Vitamin A. Below is a list of our products that contain Vitamin A:

Glycolic Extreme Bubble Sheet Mask

Retinol Sheet Mask

Retinol Concentrate Booster

Retinol Overnight Treatment Cream

Retinol Eye Cream

Retinol Serum

The Rodial Group, together with our suppliers do not test our products or ingredients on animals. We also do not use any third parties to carry any out of those tests. Our products are available in China under the cross-border e-commerce model which allows the importation and sale of foreign cosmetic brands to Chinese consumers without pre-market approvals.

Our products all have a period after opening (open jar symbol) printed on pack. This denotes how long you have to use the product and is written in month format. We recommend using the product within this time frame to ensure its effectiveness.

We created the Routine Builder Quiz to help you find the products that are right for your skin. Just answer a few simple questions and we'll recommend a Nip + Fab Fix range for you. Start here

Our Teen Skin Fix range was made for sensitive and blemish-prone complexions, so it's perfect for teenagers. Shop the full range here

We always advise using an SPF of 20 or above to protect your skin whilst using retinol-based products. Retinol is known to cause sensitivity to sunlight, so we recommend that you use any products containing retinol overnight and not in the day. We would also recommend not using salicylic and glycolic ranges without SPF as they can also cause skin to become more sensitive, and therefore require extra protection.